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Complaints Management Procedure

CNP ASFALISTIKI (Greek Branch), in the course of its work and the continuous improvement of its services and aiming to offer quick and quality service to its customers, informs you about its Complaints Management process.

In the event of a complaint, you can inform us in the following ways:

Α) In Writing

• Addressed to the Company's offices, Siggrou Ave. 162-166 (Building 1), P.C. 176 71 Kallithea
• By Fax at 210 3279432

Β) In Person, at our Company's Headquarters,Siggrou Ave. 162-166 (Building 1), P.C. 176 71 Kallithea

Γ) Electronically

• In our website http://www.cnpinsurancegreece.com/ through the "Contact - File a Complaint" option
• At [email protected] & [email protected]

Δ) By Calling Us, at 210 3279470 during the Company's working hours

After filing your complaint:

• Within 5 days of receving your complaint, we will send a letter to let you know that it is being handled 
• Within 15 days of receving your complaint, you will get a response, if possible, or we will inform you if we will need more time to complete our investigation and we will send you our final response within no more than 35 additional days

Head of Complaints Examination is Mrs Eleni Kipourgou, e-mail: [email protected] & [email protected]